Flyingbird VPN Privacy Agreement
1. What information is collected and why?
flyingbird VPN respects your privacy, so we promise not to process any information related to our users’ online activities. flyingbird VPNs are located in jurisdictions that do not require information storage or reporting. We do not collect any information about you online (your IP address, browsing history, session messages, bandwidth used, connection timestamps, network traffic, or any other similar information).
Our servers do store information about your connection to a specific VPN server (user ID and/or IP address and connection timestamp), but this information is automatically deleted within 15 minutes of the termination of your session. and ensure that no information is stored about the websites you visit
?When you visit our website or browse our applications (collectively, the "Website"), we collect and use certain information to improve the performance of our Website. The information we collect on the Site may include anonymous "traffic information" provided by the host or similar provider of such information (such as Google Analytics), which does not identify you personally. This information is statistical information and includes which pages visitors visit on the flyingbird VPN website and how long visitors stay on a particular page. It also provides information about the browser, network or device used to access our website. In addition, when you visit our website, we may retain your IP address and a unique identifier for your device. This helps us identify problems with our server, administer our site, or display content according to your preferences. It is our legitimate interest to analyze and improve the performance and user experience of our website through such processing, but it does not mean that your online activities are tracked when you use our services.
2. When you use our services, we collect and use this information for the following purposes:
?Provide our services.
We process limited information related to the use of our services (registration information: email, account registration date, subscription information, encryption password, when you use our Smart DNS feature - your IP address, when you use Our search tools - total number of searches performed).
If you use the Dedicated IP service, we will process your email address so that certain online activity can be traced back to your account information as long as you do not select the Anonymous Dedicated IP option during the Dedicated IP installation process. The Anonymous Dedicated IP option will delete any information about your Dedicated IP address from our database.
The legal basis for processing is that you are party to a contract. Please note that this information is necessary to enter into the contract and if you do not provide this information (or we are unable to retain it) we will not be able to provide our services to you.
?Analyze and improve the performance and user experience of our Services when you use our Services.
In order to maintain the perfect quality of our service and provide you with effective support, we collect diagnostic information and monitor crash reports on our apps and extensions. The information we collect includes aggregate performance information, frequency of use of our services, unsuccessful connection attempts and other similar information. Please note that diagnostic information does not contain uniquely identifiable information. However, if you encounter problems using our Apps, we may need your device information in order to resolve the problems. We will only access this information with your separate consent.
When you allow us through a pop-up in our app, we collect your location data, i.e. only your WiFi name (Service Set Identifier), which is stored on your device and used to enable "Auto-connect" function, this function is extended to "Trusted WiFi" network. This feature allows our application to automatically connect to the server without worry. However, please be assured that we will not disclose this information to any third party. In fact, we do not store this information on our terminals, only on your device.
If we process your personal information, the legal basis for this processing is based on our legitimate interests, to analyze and improve the performance and user experience of our website/services.
?Provide our services
We may contact you via email for this purpose, but we also encourage you to contact us via our online contact form to get the best VPN service for you. To enable us to process your request effectively, we may ask you to provide certain information about yourself. We will also use the information provided to contact you about any future offers that may be of interest to you.
The legal basis for processing personal information is based on your consent, your relationship with flyingbird VPN or our legitimate interests in carrying out marketing activities.
?Communicate with users and customer support.
We use users' email addresses: i) to send important updates and announcements related to the use of our services; ii) to respond to users' requests or inquiries. In addition to user emails, we also process your inquiries and other messages you provide during conversations.
When a user contacts us via live chat on our website, we can see the user's IP address. We need this information to determine whether users are connected to our servers and to help resolve issues.
The legal basis for processing personal information is the performance of a contract with you (in the case of important communications related to our services) or your consent (in the case of you submitting an inquiry to our customer support).
?Interact with you via social media
When you interact with us through social media, we will process your social media profile information, inquiries, tweets and other messages that you provide to us.
The legal basis for processing personal information is based on your consent.
?advertise.
We may receive certain information about you from certain advertisers and advertising partners (cookie ID, mobile device ID, advertising ID; if you use our Trust DNS app - in app activity, about what is used browser, network or device that accesses and uses Trust DNS) for analytics and advertising purposes. Our advertising partners help us track sales sources and provide you with more targeted advertising and promotional information, which may include interest-based advertising and account-based advertising.
The legal basis for processing personal information is our legitimate interests to provide you with relevant advertising and promotions and to make sales.
?Accounting, payments, legal requirements and legal proceedings.
We are subject to accounting, tax and other legal requirements. However, for the purpose of protecting our legitimate interests and legal rights, we may need to collect and store a limited amount of some information under the following circumstances: email addresses, subscription information, payment-related information, and legal documents.
As for payment related information, our payment processing partners collect the usual data required for payment processing and/or refund requests (transaction date, payer’s IP address, credit card number, full name of the credit card owner and, in some jurisdictions, Jurisdiction also includes personal identification code, passport or ID number and/or residential address). We process only a small part of this payment-related data (partial credit card number, payer's IP address, payment amount, currency, payment date and card expiration date) to resolve payment-related issues (e.g. fraud prevention cases) . We also collect your country of residence (and state) data as this is required to calculate applicable VAT/sales tax. If you choose to provide such information, we may retain your data for the purpose of generating and invoicing for services provided. If you choose Open Banking to pay for our services, we will collect your name and your bank details.
The legal basis for processing personal information is our legal obligations (such as our need to collect your information in accordance with the law) and our legitimate interests to safeguard our own rights and interests (such as other legal proceedings related to you, if any)
3. How long will we keep your personal information?
We use different retention periods based on the different purposes of processing your personal information. For details, please see Article 1 of this policy:
?The personal information we need to provide our services will be processed while you are using flyingbird VPN and for a period of no more than 2 years after you stop using it.
?As long as you use our services, we will process the personal information required to provide our smart DNS services (i.e. your IP address).
?As long as you use our services, we process the personal information (i.e. your IP address) required to provide our Trust DNS services.
?We will process the personal data necessary to analyze and improve the performance and user experience of our website/services until your account is deleted.
?Personal information required to provide you with our services will be processed within 2 years after you use the information or give us your consent.
?Personal information needed to communicate with users and provide customer support will not be processed for more than 2 years after the last communication, except for device information (collected with your consent to solve your application problems), which we store No more than 7 days.
?As long as you are registered on a particular social media network, the personal information required to interact with you via social media will be processed.
?Unless otherwise stated in the "Cookies and Web Beacons" section, personal data required for Internet advertising purposes will be processed for 30 days.
When you use flyingbird VPN Alert, we do not store the monitored data (or any related additional information) on the platform unless you choose to save it there for ongoing monitoring.
If you request, we will delete your personal information as set out in Section 1, unless we are required by law to retain certain personal information, including in the following circumstances:
?If there is an unresolved issue with your account, such as an outstanding payment or an unresolved claim or dispute on your account, we will retain the necessary personal information about you until the issue is resolved;
?If we are required to retain personal information about you to fulfill legal, tax, auditing and accounting obligations, we will only retain the personal information necessary for the period required by applicable law;
?When necessary for our legitimate business interests, such as preventing fraud or maintaining the safety of our users.
4. How does our website interact with third-party services and content?
Your information described in clause 1 may be stored and processed in any country where we have facilities or where we engage service providers. Please note that we transfer your personal information from the European Economic Area to other countries using European Commission-approved Standard Contractual Clauses (which you can access here), or we transfer personal information to a country that the European Commission considers ensures adequate information protection (You can access the list of countries here).
message recipient
Keeping our services up and running requires everyone's joint efforts. We need third-party tools and services, such as marketing, payments, live chat, etc. Since these features are not owned by us, we strongly recommend that you read the terms and policies on their website.
flyingbird VPN only shares personal information with information recipients when necessary and permitted by applicable law to achieve the purposes described in Section 1. We will not sell or trade your information to anyone.
We will only disclose personal information to law enforcement authorities or courts of competent jurisdiction if requested or legally obliged to do so (our writ canary page will be displayed if we are required to do so).
5. What choices do you have about how your information is used?
As you may be aware, the General Data Protection Regulation, or GDPR, and other privacy legislation give individuals certain rights with respect to their personal information. Therefore, we have implemented additional transparency to help users take advantage of these rights. Under existing circumstances, and subject to limitations provided by applicable law, individuals have the following rights:
?You may access your personal information or receive a copy of it by contacting us.
?You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the transfer of your personal information where technically feasible.
?You may request that inaccurate personal information be rectified and, depending on the nature of collection and use, incomplete personal information be completed (right of rectification).
?The right to delete your personal information in accordance with Section 1, unless required by law or we have a legal basis to retain certain personal information.
?If we collect and process your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal, nor will it affect processing of your personal information based on lawful grounds other than consent.
?You have the right to lodge a complaint with a data protection authority.
If you wish to realize any of the above rights, please contact us at flametechmediapte@gmail.com.
Do we engage in automated personal decision-making, including profiling?
Automated decision-making refers to the process of making decisions through automated means without any human involvement. Profiling analyzes aspects of an individual's personality, behavior, interests, and habits to make predictions or decisions about them. We assure you that we do not base decisions solely on automated processing (including profiling) as this could produce legal effects for you.
6. Cookies and Web Beacons
A cookie is a small string of data transferred to your computer for purposes of identification. Cookies may be used to track your activities on the website, which data helps the website understand your preferences and improve your website experience. If you do not wish to receive them, you can turn off all cookies. You can also have your computer warn you when cookies are being used. There are also some software products that can help you manage cookies. However, please note that when you choose to reject cookies, this choice may limit the functionality of the website and you may not be able to access some of its features.
A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page where the beacon appeared, and when we viewed related websites, documents, or emails. Web beacons may be used to acknowledge receipt of and respond to emails from us, including emails you forward to friends and family; they also help provide a more personalized online experience.
Certain links may take you outside our site and are beyond our control. Please note that such websites may send their own cookies to users, collect data, or solicit personal information. We urge you to review the equivalent data protection, privacy and cookies policies on their websites. We do not accept any responsibility or liability for the data protection and privacy practices of third parties in relation to such websites, and your use of third-party websites is entirely at your own risk.
The cookies we use on our website are listed in the table below. Please note that we may test other analytical cookies on our website from time to time. The table below will be updated once a final decision has been made regarding the permanent use of relevant analytical cookies.
7. How do we ensure the security of your information?
We have implemented a variety of security measures, including SSL/TLS encryption for data transmission, cryptography, firewalls and regular audits. We take all steps reasonably necessary to ensure that your information is treated securely.
While we implement security measures on our Site and Services, you should be aware that security cannot be guaranteed at all times. Whenever you provide personal information online, there is a chance that third parties may intercept and use that information. While we strive to protect your information and privacy, we cannot guarantee the security of any information you disclose online. By using the Service, you expressly acknowledge and agree that we cannot guarantee the security of any information provided to us or received through the Service, any information you receive through the Site or our Service generally, Any other information or information is solely your responsibility.
8. Does our website respond to Do Not Track signals?
Currently, flyingbird VPN does not recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your personal browser. You can set your personal browser to accept all cookies, block some cookies, require your consent before placing a cookie in your browser, or block all cookies. Please note that blocking all cookies will affect your online experience and may prevent you from enjoying the full functionality of our website.
9. What should I do if I use a mobile phone, tablet or laptop to access the website and your services?
If you are a visitor to our website but not a user of our services, we will collect and use your information in the same manner and for the purposes described in Section 1 above, regardless of the device or application you use. If you are a user of our services and access our website using one or more of our apps, we will treat you in the same way regardless of the device, app or browser extension used and for the purposes set out in Section 1 above. Collect and use information for the same purposes specified.
10. Who should I contact if I have questions or concerns?
If you have any questions or comments about the flyingbird VPN service, please send an email to flametechmediapte@gmail.com or chat with us on the website.
11. Other terms
Although translations of this Privacy Policy may be provided in other languages, they may not be entirely current or comprehensive. Therefore, if there is any conflict between the English version and a translated version of this Privacy Policy, the English version shall prevail.
12. When was this policy last updated?
March 5, 2024.